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Terms and Conditions

Shipping

We will do our best to make sure you receive your order as soon as possible. We use standard PayPal account payment from your account to ours. We offer one shipping option: USPS 2-day Priority Mail. Use the Contact Form to inquire about the status of your order.

International Shipping

We offer international shipping on a case by case basis depending on the size of your order and your location. We reserve the right to cancel or delay any order without notice for any reason including but not limited to: Products that were ordered but have been discontinued, or offensive or unprofessional conduct from any customer.

Returns and Exchanges

We must receive your unused, uninstalled, and unopened item(s) within 30 days from the date of delivery. All original packaging must be included. You will be required to pay the shipping to and from Bonneville Performance. A 15% restocking fee will be applied to all returns (exceptions apply). The item(s) MUST be new in original packaging and uninstalled. To receive a refund the item(s) MUST be in resalable condition. If the item is not in resalable condition it will be refused. You are welcome to exchange an item(s) for reasons of personal preference; however, return policies will apply to all exchanges. Any returns requested after 30 days will not be eligible for a refund, store credit will be issued. Item(s) cannot be returned or exchanged after 60 days. Authorization is required for all returns. You will be emailed a RMA number via email if the return has been approved by the returns department. The RMA number will need to be visible on the outside of the box. Items sent without a RMA number or/and without original packaging could result in your package being refused or subject to an additional $15.00 administrative fee. An RMA number is ONLY valid for 14 days. RMA’s older than 21 days will be refused.

We DO NOT return special order items or clearance items.

Damaged Shipment

If the package was damaged during shipment we will need the following information to process the claim:

  1. Picture of the damaged box
  2. Pictures of the items that were damaged in transit
  3. Fill out and fax/email a damage claim form

ALL DAMAGE CLAIMS MUST BE REPORTED WITHIN 5 DAYS OF RECEIVING THE PRODUCT.

You can send the pictures via email to us at sales@bonnevilleperformance.com. Once we receive these we will contact you shortly with more information.

Warranty Returns

If there is a warranty issue with any Bonneville Performance product we will gladly return this product at no cost to you. We must receive the warrantied part prior to sending the replacement part to you. If you need the replacement sooner, you are welcome to repurchase the item. We will send the repurchased item out to you at no additional cost and will refund your account as soon as we receive the replacement part back. You may be required to pay for the item to be returned to us.

If there is a warranty issue with any 3rd party manufacturer parts they will be subject to the manufacturer’s warranty policy. If the warranty is processed by us we will require that we receive the warrantied part prior to sending the replacement part to you. If you need the replacement sooner, you are welcome to repurchase the item. We will send this item out to you at no additional cost and will refund your account as soon as we receive the replacement part back. You will be required to pay for the item to be returned to us.

Refunds

Please allow 3-5 business days from delivery for refund to be applied. Credits will be refunded to original form of payment. If the original transaction is not available you will be issued a check. Please allow 7-10 business days for checks to be issued. If the RMA was requested more than 30 days from delivery you will not be eligible for a refund. All orders older than 30 days will receive store credit.

Request to Cancel Order

Please contact us as soon as possible if you wish to cancel your order. We are unable to cancel any orders that are in process of being shipped or have already shipped.

Out of Stock Items

We try to keep everything in stock but sometimes demand will exceed our inventory. If an item is not in stock when purchased or has been declared as a backorder, we will contact you within 48 hours via phone or email. Your order will stay current unless we have been told otherwise. If you decide you want to cancel a backordered item, please contact us as soon as possible.

Incorrect Item(s) Received

If an incorrect item has been shipped to you, you must notify us within 30 days of delivery to receive a full credit of the product. If you want to exchange the product for the correct item, we will take the product back at no cost to you and send the correct one out to you. If you contact us after the 30 days and want to return the item there will be a 15% restocking fee and only store credit will be issued.

E.P.A. and D.O.T.

Consider everything not E.P.A. or D.O.T. approved unless otherwise specified in the item description. Many items sold by Bonneville Performance are intended for off road or race track use only! If merchandise is used for other purposes, it is at the purchaser’s own risk and he/she agrees not to hold Bonneville Performance legally accountable.

Site Content

Contents of this website are copyright 2013 by Bonneville Performance, with all rights reserved, including the right to reproduce this site or portions of it in any shape or form. If you want to copy or reproduce anything you see on this site, you need to contact us and get permission. Everything you see written on our site is subject to change without prior notice.

Prices

All prices, terms and conditions could change without notice. However, we’ll do our best to keep the site updated for you.

Important

Bonneville Performance is in no way connected with Triumph Motorcycles, Ltd. or Triumph North America. The way we label our parts is only intended as a reference. No parts or accessories are D.O.T. approved, so please be careful to follow recommended guidelines for use and installation. Our custom products have been time and race tested, user approved, but we still strongly suggest a test fit for all parts before using or modifying them. Bonneville Performance is not responsible for paint or labor costs incurred for installation of our products. We can’t accept returns of modified or damaged parts because of improper installation.

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